FAQs

REGISTRATION AND ATTENDANCE

Yes, we know that Orlando has a lot to offer! You can extend your stay and invite your family to join you starting on Wednesday, April 2nd after the conference wraps up.
This opportunity is limited and room availability is not guaranteed, so if you are interested in extending your stay, please tell the event team ASAP during registration.
You will be responsible for the full cost of your extension if you choose to stay. If you change your mind after registering for an extended stay, you may be responsible for the cost of your extended resort stay and flight home. For more information: www.racetracrev.com/travel.

Can I bring my family or a plus one to the conference?

No. This event was created to invest in you as a General Manager. Therefore, we ask that you take this time to truly focus on the event and your learnings.

What is the deadline for registration?

RESORT POLICIES, AMENITIES, AND DRESS CODE

Why do I have to provide a credit/debit card or cash to the resort? How does that process work?

A payment method is required upon check-in to cover incidentals. The full fee will be returned to you if nothing is charged or damaged in the room upon checkout. The incidental hold is $50/day. All incidentals charges are your responsibility and will not be reimbursed by RaceTrac. Your payment options are credit card, debit card or cash.
Incidentals include any costs incurred outside of what’s covered by RaceTrac, ex. room service, as well as any damage to the room, ex. smoke damage. If you plan to provide a debit card to cover your incidentals, the debit card will be charged at check-in time. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your banking institution, it may take 72 hours or longer for the bank to process the funds back to their account.
If you prefer to pay with cash, full payment is due at the time of check-in, including a $50 per day deposit for incidentals. If no incidentals are charged to your room, your cash will be refunded at checkout.

Will I be expected to pay for food during the conference?

No. We are excited to offer lots of great food and beverage options throughout the event. During the conference if you would like to purchase additional items, ex. drinks at the bars, food at a café, or room service, you will not be reimbursed.

Can I smoke at the resort?

The Omni Orlando Resort at ChampionsGate is a non-smoking hotel. All guest rooms and guest areas are non-smoking. Vaping and the use of e-cigarettes are not permitted. There is a $250 cleaning fee that you will be responsible for if you do not adhere to their policy. There are a few designated outside areas where you are allowed to smoke.

Can I play golf, go to the spa or swim during the free time at the resort?

Yes, however, we have a packed schedule, and you are expected to be at all the sessions on time. If you would like to take advantage of the amenities onsite you can do so subject to availability with the resort. All costs associated with those amenities will be your responsibility.

What is the dress code for the conference?

Please wear business casual attire throughout the conference unless a different dress code is specified for a certain event. We will provide a packing list closer to the trip.

Are we sharing rooms or does every attendee get their own room?

TRAVEL

Do I need to book my own transportation or room at the resort?

No, our event team is booking the resort, airfare (if applicable), and ground transportation for all our attendees. You will be sent a detailed itinerary in March.

I do not fly often. What do I need to know?

You will need to have a valid form of photo identification like a passport or driver's license. If you don’t already, please make sure you have a valid, unexpired, photo ID as soon as possible.
We will share more information and travel logistics closer to the conference.

How do I handle expenses at the airport (parking, breakfast, etc.)?

You can submit an expense report to be reimbursed for up to $75 in travel expenses. This money can be used for parking, taking an Uber/Lyft to the airport, or grabbing a meal in the airport.
Please note that you will need to keep all receipts and submit them for reimbursement through Workday after the trip. We will share more information on expense reimbursement policies closer to the conference.
You can also submit for mileage reimbursement in Workday for any miles driven to/from the airport, or your bus meetup for FL team members, for mileage beyond 25 miles each way.

Can I check a bag?

If applicable, you will be reimbursed for fees for your first checked bag.
Each airline has a different bag-check policy, and we will share more details closer to the trip.

Do I need to arrange for transportation between the airport and the resort?

No, our event planners have ground transportation covered. We will provide more information closer to the trip.

I live in Florida. What’s the plan for ground transportation to the resort?

We will share more information soon about designated meetup and parking locations for each region. From those locations, we will provide chartered transportation directly to the resort.